vtd99 Privacy Policy

01

Introduction & Scope

vtd99 ("we", "our", "platform") provides a safe and reliable online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use vtd99's website, applications, or any related services ("Services"), how we use that information, who we may share it with, and how you can control it.

By using our Services, you agree to the terms set out in this Policy. If you do not agree with any term, please stop using our Services. This Policy should be read together with our Terms and Conditions page.

02

What Information We Collect

vtd99 collects only the information necessary to provide services, ensure security, and meet legal obligations. We collect information in the following two main ways.

2.1 Information You Provide

When you register or use the Services, the following information may be collected:

• Full name and date of birth (for age verification — minimum 21 years)
• Email address and mobile number
• National ID (NID) or passport number (where identity verification is required)
• Payment information such as bKash, Nagad, or Rocket account numbers or bank account details
• Deposit and withdrawal transaction history
• Messages sent to customer support and communication records

2.2 Automatically Collected Information

Some information is collected automatically while you use the Services:

• IP address and device identifier information
• Browser type, version, and operating system
• Pages visited, click patterns, and time spent on the site
• Data collected through cookies and similar tracking technologies
• Game play history and preference-related data

03

Purpose of Using Information

vtd99 uses your information for the following purposes. Each purpose is specific and we never use your information for excessive or unrelated purposes.

• Account creation, identity verification, and granting access to Services
• Processing deposits and withdrawals (bKash, Nagad, Rocket, and bank transfers)
• Managing bonuses, promotions, and VIP rewards programs
• Fraud prevention, security monitoring, and account protection
• Providing customer support — via live chat and email
• Managing responsible gaming tools and assisting with limit setting
• Improving platform quality and analyzing user experience
• Meeting obligations to comply with applicable laws and regulations
• Sending important service-related notices and updates

04

Information Sharing & Disclosure

vtd99 shares your personal information with third parties only in strictly limited circumstances. We never disclose your information except in the cases listed below.

4.1 Authorized Third Parties

• Payment processors (bKash, Nagad, Rocket, and associated banks) — solely to complete transactions
• Technology service providers who assist in operating the platform — under NDA agreements
• Game software providers (Pragmatic Play, JILI, PG Soft, Spribe, etc.) — to ensure game services
• Fraud prevention and cybersecurity partners

4.2 Legal Obligations

Where we are legally required to do so by valid orders from legal authorities, court directions, or government investigations, we may disclose relevant information. In such cases, we will always provide only the minimum information necessary.

4.3 Business Transfers

If any change occurs in the business structure of vtd99 (such as a merger or acquisition), user information will be transferred under this Policy and the new party will be bound to maintain the same privacy standards.

05

Cookies & Tracking Technologies

vtd99 uses cookies and similar technologies to improve your browsing experience, ensure security, and maintain platform functionality.

5.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and security-related functions — these cannot be disabled
• Functionality cookies: Used to remember your preferences and settings
• Analytics cookies: Help improve the platform by reviewing user behavior
• Security cookies: Used for fraud detection and account protection

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. However, please note that disabling cookies entirely may prevent some vtd99 services from working correctly, such as saving your login session.

06

Data Security Measures

To ensure the security of your information, vtd99 has adopted industry-standard technical and administrative measures of the highest quality.

6.1 Technical Safeguards

• SSL/TLS encryption — fully secure during data transmission
• Encrypted database — stored information is also kept in encrypted form
• Firewall and intrusion detection systems
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Special encryption layer for payment information

6.2 Administrative Safeguards

• Access to user information is restricted to authorized personnel only
• All staff are bound by strict confidentiality agreements
• Regular staff training on data protection
• A rapid response plan is in place for data breaches

07

Data Retention Period

vtd99 retains your personal information only for as long as necessary to provide services or to meet legal obligations.

• Active account data: full information is retained for as long as the account remains active
• Transaction history: retained for the period required under financial regulations
• After account closure: personal information is retained for the legally required period, then securely deleted
• Customer support records: retained for a limited period for quality control and dispute resolution
• Analytics data: generally retained in non-personal form

08

Your Rights

As a vtd99 user, you have certain important rights over your own information. We respect these rights and are ready to help you exercise them.

8.1 Right to Access

You have the right to know what information we hold about you. Contact our support team and we will provide a summary of your information.

8.2 Right to Correction

If there is any error or incompleteness in your information, you can request that it be corrected. In many cases you can update your information yourself from your account settings.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or dispute resolution requirements.

8.4 Withdrawal of Consent

Where processing of information relies on your consent, you may withdraw that consent at any time. However, processing completed before the withdrawal will remain valid.

09

Protection of Minors

vtd99 strictly prevents anyone under the age of 21 from creating an account or using the Services. Our platform is for adults only.

If you believe a minor has created an account on vtd99, please contact us.

10

Policy Changes & Updates

vtd99 may revise and update this Privacy Policy from time to time. Reasons for changes may include:

• Changes to applicable laws or regulations
• Introduction of new services or technologies
• Improvements based on user feedback and suggestions
• Changes to business structure or partnerships

For significant changes, we will post a clear notice on the website. Continued use of the Services after a change means you are deemed to have consented to the revised Policy. We therefore recommend reviewing this page regularly.